Smart Infusion (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of all information entrusted to us. This Privacy Policy explains how information is collected, used, stored, protected, and disclosed in the course of providing advisory, compliance, investigative, and operational services to organizations operating in regulated and cross-border environments. This policy reflects the professional, regulatory-first standards under which Smart Infusion operates and is designed to meet institutional, banking, and regulatory expectations.

This Privacy Policy applies to visitors to our website, organizations and individuals engaging with us for advisory, compliance, investigative, or operational services, and information submitted through contact forms, email communications, or during formal engagements. This policy does not apply to information governed by separate contractual agreements, engagement letters, or specific Non-Disclosure Agreements (NDAs), which shall prevail where applicable.

Smart Infusion may collect information that users or organizations voluntarily provide, including organization name, contact person details, email address, phone number, jurisdiction or country of operation, and the nature or description of business or regulatory requirements. We may also receive business, financial, transactional, compliance, regulatory, or operational data, along with documentation, records, reports, or materials shared during the course of service delivery. In addition, limited technical information such as IP address, browser type, and website usage logs may be collected solely for security monitoring and performance purposes. Smart Infusion does not collect personal data for marketing, profiling, or retail purposes.

All information collected is used strictly for evaluating engagement requirements, delivering advisory, compliance, investigative, and operational services, supporting regulatory alignment, documentation, reporting, and audit readiness, maintaining internal governance, quality control, and risk management processes, and fulfilling legal or regulatory obligations. Information is never used for unsolicited marketing, advertising, or commercial resale.

Smart Infusion operates under a strict internal Confidentiality and Non-Disclosure Policy. All information accessed or received in connection with any engagement, including customer data, transaction data, business information, system access details, and regulatory materials, is treated as strictly confidential. Such information is used solely for the purpose of delivering agreed services. Access is limited to authorized personnel on a need-to-know basis, and all team members are bound by enforceable confidentiality obligations. Confidential information is not disclosed to third parties except where required by law, regulation, or with explicit written authorization. Where applicable, confidentiality obligations are governed by formal NDAs and engagement agreements.

Information security is embedded into Smart Infusion’s operating model and aligned with banking-grade IT and cybersecurity standards. Our controls include strict access management and segregation of duties, secure user provisioning and de-provisioning aligned with project timelines, ISO-aligned information security frameworks, and continuous monitoring to prevent unauthorized access, data leakage, or misuse. These controls are consistent with the IT security expectations of banks, payment institutions, and financial regulators.

Smart Infusion operates in regulated and cross-border environments and aligns its information handling practices with applicable Indian and foreign laws, financial and compliance regulations, and jurisdiction-specific requirements relevant to client engagements. Where engagements involve Singapore-regulated activities or payment-related matters, information is handled in accordance with applicable Singapore laws, including the Payment Services Act, 2019, and relevant Monetary Authority of Singapore (MAS) regulations, as contractually applicable.

Smart Infusion has handled compliance, transaction monitoring, and AML remediation assignments for financial institutions operating under stringent regulatory and internal control environments. Such engagements include high-volume remediation programs, risk-tiered alert handling models, governance frameworks, documentation standards, escalation matrices, and regulator-ready reporting. All such activities are conducted under strict confidentiality, controlled access, and regulatory-grade security standards consistent with institutional expectations.

Smart Infusion does not sell, trade, or commercially exploit information. Information may be disclosed only to authorized internal personnel for service delivery, to regulators, authorities, or auditors where legally required, to professional advisors bound by confidentiality obligations, or as explicitly permitted under contractual arrangements.

Information is retained only for as long as necessary to fulfill engagement obligations, meet regulatory, audit, legal, or compliance requirements, and support institutional governance and record-keeping. Upon completion of these requirements, information is securely archived or disposed of in accordance with internal policies and applicable laws.

Users and organizations are requested to avoid submitting sensitive or confidential documents through website contact forms, to share confidential materials only through agreed secure channels, and to ensure that information provided is accurate and authorized.

This Privacy Policy may be updated periodically to reflect changes in regulatory requirements, operational practices, or institutional standards. Updated versions will be published on our website.

For privacy-related queries or confidentiality-sensitive matters, Smart Infusion may be contacted at Jaipur, Rajasthan, India, via email at support@smartinfusion.in or smartinfusion4@gmail.com. For sensitive matters, we recommend initiating contact via email with a brief overview of the requirement.